> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roserx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Progress & Leaderboard

> Track individual practice progress and compare rep performance with team analytics.

Roleplay Training keeps a full history of every scored practice call. Reps track their own improvement over time, and admins and team managers compare performance across the team from a ranked leaderboard.

<Info>
  On the **Sales Engagement** → **Training** page, every user has a **My progress** tab. Admins and team managers additionally see the **Team Analytics** tab with the leaderboard.
</Info>

## My progress

The **My progress** tab summarizes your own practice history:

* **Metric boxes** — **Completed** (sessions finished), **Average** score, **Best** score, and **Latest** (when you last completed a call).
* **Score trend** — a chart of your overall scores (0–100) over time. If you haven't completed a scored call yet, a **Start Practice** button gets you going.
* **Session history** — a table of your calls with **Completed** date, **Persona**, **Product**, **Score**, and the **Top coaching note** from each scorecard. Open any session to revisit its full scorecard, coaching notes, and transcript.

<Tip>
  Watch the trend per dimension, not just the overall number. If your average is climbing but objection handling stays flat, that's your next practice focus.
</Tip>

## Team analytics and the leaderboard

Admins and team managers open the **Team Analytics** tab to see the **Leaderboard** — reps ranked by average score:

| Column   | Meaning                                               |
| -------- | ----------------------------------------------------- |
| #        | Rank by average score                                 |
| Rep      | The rep's name                                        |
| Average  | Average overall score across their completed sessions |
| Sessions | Number of completed, scored sessions                  |
| Best     | Their highest overall score                           |

Click **View** on any row to drill into that rep: their summary metrics, score trend, session history, and each individual scorecard with its coaching notes and transcript — the same detail the rep sees on their own **My progress** tab.

## Filtering the data

Both views share the same filters:

| Filter      | Options                                                   |
| ----------- | --------------------------------------------------------- |
| Time period | **Last 7 days**, **Last 30 days** (default), **All time** |
| Product     | **All products**, or a single product card                |
| Persona     | **All personas**, or a single persona                     |

<Note>
  Only completed, scored sessions count toward metrics and rankings — abandoned calls and sessions that failed scoring are excluded. Analytics are viewed on-screen; there is no data export from this view.
</Note>

## Next steps

<CardGroup cols={2}>
  <Card title="Roleplay Training" icon="headset" href="/guides/sales-engagement/roleplay-training">
    Run a practice call and see how the scorecard is calculated.
  </Card>

  <Card title="Setting Up Training" icon="sliders" href="/guides/sales-engagement/setting-up-training">
    Configure the personas, products, and scoring weights behind these numbers.
  </Card>

  <Card title="Activity" icon="chart-line" href="/guides/monitoring/activity">
    Monitor how your deployed agents are performing with live users.
  </Card>

  <Card title="Team Management" icon="users" href="/guides/organization/team-management">
    Invite reps and manage roles across your organization.
  </Card>
</CardGroup>