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The Adverse Events page is your pharmacovigilance command centre. It surfaces all potential adverse drug reactions detected by Compass’s AI across your agents and deployments, giving your team the tools to review, assess, and report them in line with regulatory obligations.
Adverse event management is a critical compliance function. The AI detection system is a support tool — it does not replace your organisation’s pharmacovigilance processes. Always follow your established procedures for assessment, reporting, and escalation.

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Accessing adverse events

Navigate to Monitor → Adverse Events in the left sidebar.

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Filtering events

Use the filter bar to find specific events:
  • Agent — Filter by a specific agent.
  • Deployment — Narrow to a specific widget deployment.
  • Severity — Filter by Low, Medium, High, or Critical.
  • Status — Filter by New, Reviewing, or Closed.
  • Time Range — Select 7, 30, 60, or 90 days, a custom date range, or all time.
  • Search — Free-text search across event details and trigger keywords.

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Adverse events table

The table displays detected events with the following columns:
ColumnDescription
DetectedWhen the event was flagged by the AI system
DeploymentWhich widget deployment the conversation occurred in
AgentThe agent that was involved in the conversation
ConversationA link to the full conversation in Chat Logs
SeverityColour-coded badge indicating event severity
StatusCurrent review status (New, Reviewing, or Closed)
Trigger KeywordsThe words or phrases that triggered the detection
ActionsOptions to review or update the event
Adverse events link directly to the relevant conversation in Chat Logs for full context review. Click the conversation link to see the entire dialogue that triggered the event.

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Severity levels

Each adverse event is assigned a severity level based on the AI’s assessment of the reported reaction:
SeverityColourMeaning
CriticalRedLife-threatening event or reaction
HighOrangeRequires hospitalisation or significant medical intervention
MediumYellowOther medically important condition or event
LowBlueNon-serious event that does not meet the above criteria

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Status workflow

Every adverse event follows a three-stage review workflow:
1

New

The event has been detected by the AI system and is awaiting review. All newly detected events start in this status.
2

Reviewing

A team member has acknowledged the event and is actively assessing it. Use this status to indicate the event is being investigated.
3

Closed

The review is complete. The event has been assessed, documented, and any required actions have been taken.

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Reviewing an event

Click on any event row to open the adverse event detail sheet, which includes:
  • Event ID — Unique identifier for the event.
  • Severity — The assigned severity level.
  • Confidence score — A percentage indicating how confident the AI is in its detection (e.g. 85%).
  • Trigger keywords — The specific words or phrases that triggered the detection.
  • Status management — Update the status from New → Reviewing → Closed.
  • Reviewer notes — Add internal notes documenting your assessment and any actions taken.

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Bulk actions

For efficient management of multiple events:
  1. Use the checkboxes in the table to select multiple events.
  2. Use the bulk status update action to change the status of all selected events at once.
This is particularly useful for triaging a large number of new events or closing a batch of reviewed events.

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Exporting adverse events

Compass supports two types of export for adverse events.

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CSV export

Click the Export CSV button to download event data in spreadsheet format. You can export:
  • Selected items — Only the events you’ve checked in the table.
  • All matching — All events matching your current filters (maximum 200 events per export).

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Regulatory export

Regulatory exports must be reviewed by qualified pharmacovigilance personnel before submission to regulatory authorities. These exports are formatted for regulatory systems but require human review and validation.
Compass can generate adverse event reports in four internationally recognised regulatory formats:
FormatDescriptionUse case
E2B R2 (XML)ICH SGML format for individual case safety reportsLegacy systems still using the R2 standard
E2B R3 (HL7 XML)Current ICH standard for electronic safety reportingModern regulatory submissions
MedWatch (FDA 3500A)US FDA adverse event reporting formReporting to the US Food and Drug Administration
TGA Blue CardAustralian Therapeutic Goods Administration reporting formReporting to the Australian TGA
Select the appropriate export format based on the regulatory authority you need to report to. Your pharmacovigilance team will be familiar with which format is required for each jurisdiction.

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Pagination

The adverse events table displays 50 items per page. Use the pagination controls at the bottom of the table to navigate between pages.

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Tips for adverse event management

Triage promptly

Review new adverse events as soon as possible. Timely assessment is a regulatory requirement in most jurisdictions.

Use reviewer notes

Document your assessment in the reviewer notes field. This creates an audit trail that supports your compliance obligations.

Check the conversation

Always review the full conversation in Chat Logs before making a severity determination. Context matters.

Adjust sensitivity

If you’re seeing too many false positives, consider adjusting the adverse event sensitivity in your agent’s AE monitoring settings.