Skip to main content
Topics allow you to categorize and track what your users are asking about. By defining topics with associated keywords, the RoseRx Platform automatically detects when conversations touch on specific subjects — giving you valuable insight into the most common inquiries your agent handles.
Access Topics by selecting an agent from the Agents list and clicking the Topics tab.

​
How topics work

Each topic is a keyword-based rule that the RoseRx Platform uses to categorize conversations:
  1. You define a topic with a name, category, subcategory, and a set of keywords
  2. When a keyword appears in a conversation, that conversation is tagged with the matching topic
  3. Topic data is surfaced in the Content tab on the Activity page, showing you which subjects come up most often
This gives you a clear picture of your users’ needs without manually reviewing every conversation.

​
Topic structure

Every topic includes the following properties:
Topic names must be unique within an agent.

​
Template topics

The RoseRx Platform includes five pre-built topic templates to help you get started quickly. These cover the most common inquiry types in pharmaceutical and healthcare settings.
Tracks conversations about dosing, administration, and posology. Triggered by keywords related to dose amounts, frequency, timing, and administration routes.Example keywords: “dose”, “dosage”, “how much”, “how often”, “twice daily”, “mg”
Tracks conversations about adverse reactions, side effects, and tolerability. Useful for understanding the safety concerns your users raise most frequently.Example keywords: “side effect”, “reaction”, “nausea”, “headache”, “adverse”
Tracks conversations about interactions between medications, supplements, food, or alcohol. Helps identify which interaction queries are most common.Example keywords: “interaction”, “taken with”, “combine”, “mix”, “contraindication”
Tracks conversations about refilling prescriptions, renewals, and ongoing supply. Relevant for patient-facing agents.Example keywords: “refill”, “renewal”, “prescription”, “repeat”, “supply”
A catch-all topic for general questions that don’t fit neatly into the other categories. Useful for spotting emerging topics you may want to track separately.Example keywords: “what is”, “how does”, “tell me about”, “information”

​
Adding from templates

To add template topics to your agent:
  1. Click Add from Templates on the Topics tab
  2. Browse the available templates
  3. Select the templates you want to add — you can add multiple at once
  4. Click Add to create them
Template topics are a great starting point. Add them first, then customize the keywords to match your specific medicine, therapy area, and the terminology your audience uses.

​
Creating custom topics

To create a topic from scratch:
1

Click Add Topic

On the Topics tab, click the Add Topic button.
2

Enter topic details

Fill in the topic properties:
  • Name — A clear, descriptive label
  • Category — The broad category this topic belongs to
  • Subcategory — A more specific grouping (optional)
  • Keywords — The words and phrases that should trigger this topic
3

Save the topic

Click Save to add the topic. It will be enabled by default and begin tracking conversations immediately.

​
Managing topics

From the Topics tab, you can manage your existing topics:
  • Edit — Update the topic name, category, subcategory, or keywords
  • Enable / Disable — Toggle a topic on or off. Disabled topics stop tracking new conversations but retain their historical data
  • Delete — Permanently remove a topic and its tracking configuration

​
Use cases

Understand user needs

Track how often patients ask about dosage versus side effects to understand your most common inquiries and allocate resources accordingly.

Identify knowledge gaps

If a particular topic is triggered frequently, it may indicate that your knowledge base needs more content in that area.

Monitor emerging trends

Spot new or increasing topics over time — for example, a spike in drug interaction queries after a new co-prescribing guideline is published.

Report to stakeholders

Use topic data from the Activity page to provide evidence-based reports on what your audience is asking about.