Configure every aspect of your widget’s appearance, layout, and content to match your brand and audience.
The widget editor gives you full control over how your widget looks and behaves. Configuration is split across three areas: General settings, Style options, and Tab Content configuration. Each is accessible from the widget editor’s tab bar.
Changes are reflected in the live preview panel on the right side of the editor as you make them, so you can see exactly how your widget will appear to visitors.
General
Style
Tab Content
The General tab controls the widget’s core settings, agent assignment, footer content, and navigation structure.
Select the agent that powers this widget. Only agents with an Active status appear in the dropdown.The assigned agent determines:
The AI model and configuration used for chat responses
The tone, guardrails, and compliance settings applied to conversations
The resources displayed in the Resources tab
Changing the assigned agent will immediately change the widget’s chat behaviour and available resources. If the widget is already live, visitors will start receiving responses from the new agent.
Toggle Require HCP Verification to gate widget access behind AHPRA verification. When enabled, visitors must verify their healthcare professional status before accessing widget content.See HCP Verification for full details on how this works.
Opens as a centred overlay on top of the page content
General-purpose use, quick interactions
Full Screen
Fills the entire browser viewport
Immersive experiences, dedicated support pages
Slider
Slides in as a panel from the right side of the screen with a resizable width
Persistent access while browsing, longer conversations
Popup is the most common choice for marketing websites. Slider works well for documentation sites or portals where visitors may want to keep browsing while chatting. Full Screen is ideal when the chat experience is the primary focus of the page.
Customise the launch button that visitors click to open the widget:
Button type — Choose from:
Button — A standard button with icon and label
Icon Only — A compact circular button with just an icon
Text Only — A minimal text link
Search — A search-bar style button
Position — Place the button on the page:
Floating Right — Fixed to the bottom-right corner
Floating Left — Fixed to the bottom-left corner
Inline — Rendered within the page flow at the position of the embed code
Label — The text displayed on the button (for Button and Text Only types)
Icon — Choose an icon for the button (for Button and Icon Only types)
Background colour — Set the button’s background colour using a hex value
Text colour — Set the button’s text and icon colour using a hex value
Each of the three widget tabs — Explore, Chat, and Resources — can be individually configured using side sheets in the editor. Click on a tab’s settings icon to open its configuration panel.
The Chat tab is where visitors interact with your agent in real time.
Welcome title — The heading shown before a conversation starts
Welcome description — A short message below the title to set expectations
Message placeholder — The greyed-out hint text in the message input field (e.g. “Ask me anything about…”)
Suggested messages — Pre-written prompts that visitors can click to start a conversation quickly
Add up to 5 suggested messages
Maximum 200 characters per message
Follow-up messages — Toggle to allow the agent to suggest follow-up questions after each response
Feedback — Toggle to display thumbs up/down buttons on agent responses, allowing visitors to rate answer quality
Suggested messages are a great way to guide visitors toward the most common or valuable questions. Write them as natural questions your audience would actually ask.
